Start Here
Watch these 4 Videos
Intro to Approach
Intro to the Kiosk
Intro to the Dashboard
Intro to the Member Portal
Waivers and Certifications
– Now check your email and make a password for your staff log in through the email that was sent
– Then go to the Kiosk and sign your own waiver for your customer account
Check Ins
-Pretend to check Conrad in under Doug’s Guest passes, but don’t actually.
Calendar
– Set up your staff side of the Calendar (Referenced in Intro to Dashboard), and take a look around. Just don’t delete or change anything!
Selling and Managing Day Passes
– Sell yourself a 100% discounted day pass and gear rental, sign a facility orientation document, mark it as done on your profile certifications, and check yourself in.
Selling and Managing Multi Visit Passes
– Pretend like you’re selling a Multivisit pass to yourself, but don’t actually do it.
– Check Brittany and Juneau into Brittany’s Multivisit pass, then void both check ins.
Selling and Setting Up Memberships
– Sell yourself a crew membership, sign your membership agreement, and then go through all of the steps of setting up a membership like you’re the customer.
Issuing Gift Cards
– Pretend but don’t actually sell yourself a gift card.
Crew Leads
If you are not a crew lead, please skip ahead to “Closing Time”
Intro for Crew Leads
Making Changes to Memberships
– Take a look around and familiarize yourself.
Issuing Refunds
– Take a look around and familiarize yourself.
End Here
-Practice and play around in the system without actually selling or deleting anything.
-Thank you!!
